An Interview with Ruby Newell-Legner
Ruby Newell-Legner has been working behind the scenes with the biggest names in leisure, entertainment, and sports to increase customer satisfaction, customer loyalty, and the overall Fan Experience. Over the past 20 years, she has presented to more than 2,300 staff development sessions in 11 countries around the world. She is the Fan Experience Expert for 28 sports teams in the National Football League (NFL), the National Hockey League (NHL), the National Basketball Association (NBA), and has trained the staff of Super Bowl XLI, the 2008 U.S. Open, and the 2010 U.S. Olympics. She is also President-Elect of the National Speakers Association.