An Interview with Annette Franz
Introduction and Definition of the Topic
Ray Stendall: Hello and welcome to Customer Engagement TV. This is a program which pulls together some of the best ideas from some of the top thought leaders into a live broadcast interview that is then used in Customer Engagement Magazine. I’m the publisher of Customer Engagement Magazine and together with my team have the great pleasure of creating a publication that is distributed worldwide through the power of iTunes.
Today I have the pleasure of interviewing one of my favorite people in this industry. She is the Director of Voice of the Customer (VOC) Consulting for Confirmit and does a lot of work within this organization to really understand how to architect a great customer experience for her customers. She’s also the author of a popular blog known as CX Journey. I am so delighted to have Annette with us today. Annette, tell us more about yourself, and then let’s get started with the great content we have planned.
Annette: Thank you for inviting me to participate in this hangout with you. This is exciting, and I’m thrilled to be a part of the magazine as well, so I’m looking forward to that. I know we’re going to have a great discussion today. What I plan to bring to the table is really my experience over the last twenty plus years in this industry in working with different clients in different industries to help improve the customer experience. So, I’m looking forward to sharing what I’ve learned.